Shipping & Returns

Shipping

We do our utmost to deliver your order to you as soon as possible. We always try to ship all orders within 24 hours. However, sometimes products are not in stock and then the delivery of your order may take a little longer.

Shipping costs for a normal package: €6.95

Free shipping: If your order is above €50, no shipping costs will be charged.

In general, after dropping off the package at a parcel point, delivery will take place the next business day between 9:00 and 18:00. Unfortunately, we cannot guarantee the moment of delivery.

Pre-orders will be shipped within 1 week after ordering. You’ll get email updates along the way so you always know what’s happening.

Returns & Refunds

Returns

We hope you love your purchase, but if something isn’t quite right, you have 14 days from receiving your item to request a return. Items must be unused, in their original condition, and with the seal intact.

To start a return, just reach out to us at info@kitocrafting.com. We’ll send you a return form and easy instructions. Kindly include the completed form in your return package — it helps us process your refund quickly.

Please note that original shipping costs are non-refundable, and return shipping is the responsibility of the customer.

Damaged or Incorrect Items

If your order arrives damaged or you receive the wrong item, we’re so sorry! Please contact us right away at info@kitocrafting.com with your order number and a photo, and we’ll do our best to make things right.

Exchanges

We aren’t able to offer exchanges at this time. If you’d like something different, feel free to return your item and place a new order.

Refunds

Once we receive and inspect your return, we’ll let you know if the refund is approved. If it is, we’ll issue it to your original payment method. Please keep in mind that it may take a little time for your bank to process the refund.